Available courses

NECI Instructor Certification Course - October 2025

The NECI Instructor Certification Program is designed to prepare qualified public safety professionals to effectively teach the 47-Hour Basic Telecommunicator Course. This program equips instructors with the knowledge, skills, and resources necessary to train and mentor the next generation of 911 telecommunicators.

Participants will learn proven instructional techniques, adult learning principles, and facilitation strategies to deliver engaging, high-quality training in alignment with NECI standards. The program also emphasizes professional ethics, evaluation methods, and classroom management, ensuring that each instructor can confidently guide students through the demanding and rewarding field of emergency communications.

Upon successful completion, certified instructors will be authorized to teach the NECI 47-Hour Basic Telecommunicator Course, which provides foundational training in call handling, radio communications, emergency medical dispatch protocols, stress management, legal considerations, and the essential skills needed for competent 911 service delivery.

Key Program Components:

  • Instructor development and adult learning methodology

  • Effective use of NECI curriculum and materials

  • Evaluation, testing, and feedback techniques

  • Maintaining professionalism and credibility in the classroom

  • Preparing telecommunicators for real-world operational demands

Outcome:
Graduates of the program will receive NECI Instructor Certification, enabling them to teach the 47-Hour Basic Telecommunicator Course and contribute directly to building skilled, resilient, and mission-driven 911 professionals.


CPO for CPOI

PGCPS-NECI Instructor's Certification Course

Purpose / Overview
This is a “train-the-trainer” course designed to equip candidates with the skills and knowledge to train and certify others in the NECI Basic 9-1-1 curriculum. Certified instructors may also teach NECI continuing education courses.

This course is not intended to teach basic dispatch or 9-1-1 call-handling skills — those must already be acquired before pursuing instructor certification.

Objectives / Learning Outcomes
Upon successful completion, the instructor candidate should be able to:

Understand adult learning principles and how they apply to training emergency communications professionals

Demonstrate professional presentation skills, including presenting with PowerPoint

Manage a classroom environment, including leading discussions, role plays, and controlling group dynamics

Coach students to master the content they will teach

Request and use NECI training materials appropriately

Certify others as 9-1-1 Communications Dispatchers (i.e. award NECI Basic 9-1-1 certification) under NECI protocols.

Prerequisites & Requirements
The candidate must already have basic knowledge or experience in emergency communications (dispatcher / call-handling).

Some states may require that the candidate hold Basic 9-1-1 certification before becoming a 9-1-1 instructor.

The course covers certification for one instructor; the instructor manual provided is for that one certification and may not be reused for certifying multiple instructors.

NECI Instructor's Certification Course

This 8-hour NECI Train the Trainer Instructors Certification Course provides the high school public safety instructor with the basic knowledge, skills, and resources for teaching the 911 Basic Telecommunicators Certification Course. 

Course Content

By the end of this course, the public safety instructor will have received training and been tested (written and practical) in the following subjects:

  • Lesson plan development, teaching methods, and classroom management
  • Use of telecommunications resources, media, exercises, virtual learning labs for practicums, simulators, and Memorandums of Agreements with local PSAPs
  • Disfluencies
  • Compassionate Discipline
  • Strategies for dealing with difficult students
  • Three Teaching Styles for Student Engagement
  • Teaching concepts regarding focus chapters of the Basic 911 Telecommunicators Course

The NECI Train the Trainer Instructor's Certification eligibility requires a minimum score of 80% on the final written and practical exercises.


NECI Instructor's Certification Course 3-23

This 8-hour NECI Train the Trainer Instructors Certification Course provides the high school public safety instructor with the basic knowledge, skills, and resources for teaching the 911 Basic Telecommunicators Certification Course. 

Course Content

By the end of this course, the public safety instructor will have received training and been tested (written and practical) in the following subjects:

  • Lesson plan development, teaching methods, and classroom management
  • Use of telecommunications resources, media, exercises, virtual learning labs for practicums, simulators, and Memorandums of Agreements with local PSAPs
  • Disfluencies
  • Compassionate Discipline
  • Strategies for dealing with difficult students
  • Three Teaching Styles for student engagement
  • Teaching concepts regarding focus chapters of the Basic 911 Telecommunicators Course

The NECI Train the Trainer Instructors Certification eligibility requires a minimum score of 80% on the final written and practical exercises.


NECI Instructor's Certification Course 12-22

This course is designed to discuss resources and techniques for certifying instructors for teaching the 911 Basic Telecommunicator's Certification Course.

LAPSEN-NECI 9-1-1 Basic Communications Course S-PS

LAPSEN NECI Basic 9-1-1 Certification Course S-PS

This course is for LAPSEN members, instructors and students

This 40-hour 9-1-1 Basic Communications course provides employees with the basic knowledge, skills, and experience to understand the functional operation of an emergency communications system, and their role and responsibilities within the emergency communications system.

This course meets the following national 9-1-1 standards:

  •  APCO ANSI National Public Safety 9-1-1 Training Standard
  •  NENA 56-004 – TTY/TDD Call Handling Standard
  •  NENA 56-005 – NENA Call Answering Standard
  •  NFPA 1061

Course Content

By the end of the course, the 9-1-1 Communications Officer candidate will have received training and been tested (written and practical) in the following subjects:

  •  9-1-1 Ethics
  •  9-1-1 Liability
  •  9-1-1 Legal Issues
  •  9-1-1 Roles and Responsibilities
  •  Overview of Law Enforcement
  •  Overview of Fire Services
  •  Overview of Emergency Medical Services
  •  Stress Management in 9-1-1
  •  Interpersonal Communications in 9-1-1
  •  Communication Technologies
  •  FCC Rules and Regulations
  •  9-1-1 Call Processing Techniques
  •  Call Classification
  •  Radio Techniques
  •  Special 9-1-1 Incidents
  •  The Americans with Disabilities Act and 9-1-1

Basic 9-1-1 Communications certification eligibility requires minimum scores on the final written and practical exercises.

NOTE: Some states require basic certification as a prerequisite for attendance in the 9-1-1 Instructor course. Check with your state 9-1-1 board.