Available courses

NECI Instructor's Certification Course 12-23

This 8-hour NECI Train the Trainer Instructors Certification Course provides the high school public safety instructor with the basic knowledge, skills, and resources for teaching the 911 Basic Telecommunicators Certification Course. 

Course Content

By the end of this course, the public safety instructor will have received training and been tested (written and practical) in the following subjects:

  • Lesson plan development, teaching methods, and classroom management
  • Use of telecommunications resources, media, exercises, virtual learning labs for practicums, simulators, and Memorandums of Agreements with local PSAPs
  • Disfluencies
  • Compassionate Discipline
  • Strategies for dealing with difficult students
  • Three Teaching Styles for Student Engagement
  • Teaching concepts regarding focus chapters of the Basic 911 Telecommunicators Course

The NECI Train the Trainer Instructor's Certification eligibility requires a minimum score of 80% on the final written and practical exercises.


NECI Instructor's Certification Course 3-23

This 8-hour NECI Train the Trainer Instructors Certification Course provides the high school public safety instructor with the basic knowledge, skills, and resources for teaching the 911 Basic Telecommunicators Certification Course. 

Course Content

By the end of this course, the public safety instructor will have received training and been tested (written and practical) in the following subjects:

  • Lesson plan development, teaching methods, and classroom management
  • Use of telecommunications resources, media, exercises, virtual learning labs for practicums, simulators, and Memorandums of Agreements with local PSAPs
  • Disfluencies
  • Compassionate Discipline
  • Strategies for dealing with difficult students
  • Three Teaching Styles for student engagement
  • Teaching concepts regarding focus chapters of the Basic 911 Telecommunicators Course

The NECI Train the Trainer Instructors Certification eligibility requires a minimum score of 80% on the final written and practical exercises.


NECI Instructor's Certification Course 12-22

This course is designed to discuss resources and techniques for certifying instructors for teaching the 911 Basic Telecommunicator's Certification Course.

LAPSEN-NECI 9-1-1 Basic Communications Course S-PS

LAPSEN NECI Basic 9-1-1 Certification Course S-PS

This course is for LAPSEN members, instructors and students

This 40-hour 9-1-1 Basic Communications course provides employees with the basic knowledge, skills, and experience to understand the functional operation of an emergency communications system, and their role and responsibilities within the emergency communications system.

This course meets the following national 9-1-1 standards:

  •  APCO ANSI National Public Safety 9-1-1 Training Standard
  •  NENA 56-004 – TTY/TDD Call Handling Standard
  •  NENA 56-005 – NENA Call Answering Standard
  •  NFPA 1061

Course Content

By the end of the course, the 9-1-1 Communications Officer candidate will have received training and been tested (written and practical) in the following subjects:

  •  9-1-1 Ethics
  •  9-1-1 Liability
  •  9-1-1 Legal Issues
  •  9-1-1 Roles and Responsibilities
  •  Overview of Law Enforcement
  •  Overview of Fire Services
  •  Overview of Emergency Medical Services
  •  Stress Management in 9-1-1
  •  Interpersonal Communications in 9-1-1
  •  Communication Technologies
  •  FCC Rules and Regulations
  •  9-1-1 Call Processing Techniques
  •  Call Classification
  •  Radio Techniques
  •  Special 9-1-1 Incidents
  •  The Americans with Disabilities Act and 9-1-1

Basic 9-1-1 Communications certification eligibility requires minimum scores on the final written and practical exercises.

NOTE: Some states require basic certification as a prerequisite for attendance in the 9-1-1 Instructor course. Check with your state 9-1-1 board.